Current openings within CRF Health.
We are a global organisation with operations in the US, Finland, Romania and the UK.
Our company was founded in Finland in 2000 by three pioneers who not only identified a problem in collecting data for clinical trials—they innovated a revolutionary technology solution. Using mobile devices, they found a way to collect cleaner data and provide real-time access to it, enabling greater safety for patients and smoother paths to approval for new treatments. The culture they instilled continues to drive our values today: CRF Health is innovative, results-driven, and deeply committed to our customers. We believe each and every person in our company plays a part in our success—our employees are proud, passionate, and own their contributions, both individually and in collaboration with an inspiring team of colleagues.
- Our US offices are in: Plymouth Meeting, Pennsylvania and El Cajon, San Diego, California
- Our UK offices are in: Hammersmith, London and Sandwich, Kent
- Our Finnish office is in: Helsinki
- Our Romanian office is in: Iasi
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Technical Support Specialist - Shift Pattern
Provides support for escalated calls from Tier I Helpdesk to ensure that all helpdesk calls are responded to in a timely and accurate manner. The individual must have open communication with our Tier 1 support, project teams, Logistics, R&D and client to meet the SLA timelines agreed.
The Technical Support Specialist in the Helpdesk group is a supporting member of the CRF Health project team in the maintenance phase of a study and also provides advice on knowledge based material to facilitate a smooth transition from set-up to maintenance support by Tier 1.
System Administrator, Helsinki
Are you looking for a new interesting business area to work with? Are you looking for a meaningful job? We offer responsible position in international atmosphere and in growing technology company with competitiveness benefits.
Our Production IT team in Helsinki is growing and we are looking for a System Administrator for full-time position.
As a System Administrator you will be responsible for the day to day operation of the production environment. Typical tasks include systems operations, maintenance, monitoring and upgrading of system and application software. You need to be able to cope with different technical platforms and need to be able to prioritize your tasks.
You will also participate in project work in various infrastructure development projects. Your role in these projects is providing technical expertise in design, setup and testing phase.
Specialist eCOA Instruments, Iasi, Romania
The Specialist, eCOA Instruments is responsible for management of vendors specializing in COA validation and key stakeholders such as instrument owners. They support the Sales team by providing quotes for instrument related 3rd party work such as cognitive debriefing and usability testing, translations and linguistic validation, and license management. They also provide information about instruments (including whether CRF has implemented them previously) and translation, licensing and validation requirements for proposals and client requests.
The individual will build a deep understanding of the instrument knowledge-base within CRF Health by compiling and keeping updated information on our previous instrument experience and researching information on those questionnaires CRF Health does not have previous experience with.
System Test Engineer, Helsinki
We in CRF Health are excited to be fast growing and hiring to build the next generation of products, sound practices and values that will meet and exceed the customer expectations of our products and services. We are the global leader in eCOA (electronic clinical outcome assessments) solutions for the life sciences industry but still very humble and we hope you join our tremendous team that has helped changed our industry for the better. Our customers include most of the top global pharmaceutical companies. Our R&D center is located in Helsinki city center.
In this role, you will work as agile tester in R&D; develop, troubleshoot, maintain, and execute automated scripts for new/existing product; perform back-end testing; write defects on problems found; report status to management on testing activities; and provide support for end-to-end validation testing in a development and quality environments to ensure the delivery of high quality web/software applications. You will contribute to general test planning and execution for performance testing, while also assisting in the creation and execution of automation testing and load/stress testing.
Resource Manager/Master Scheduler - Plymouth Meeting, PA
The Resource Manager/Master Scheduler has responsibility to manage forecast for long range resource planning considering workloads, lead times, project life cycles and work capacity. Supporting the Chief Operating Officer, the role includes establishing and reviewing planning rules and modifiers to drive Project Delivery. Your activities will include planning and monitoring the cost of projects, preparing schedules with inputs from various departments within CRF Health, and understanding the work and time involved in planning each activity. The Master Scheduler is responsible for planning, scheduling, coordinating, and monitoring projects, and the resources (including people) required, through the complete life cycle.
- Forecasting and demand management (interface with sales)
- Capacity planning (interfacing with ops)
- Leading business S&OP process
- Ownership of capacity plan
- Inputs into strategic workforce planning
- Ownership of master schedule
- Responsible for global workload allocation
- Compliance to the planning tools and processes
Data Reviewer - Plymouth Meeting
The Data Reviewer will work closely with the Data Manager or designee in order to have a comprehensive understanding of the trials supported and collaborate on the data cleaning and monitoring activities needed based on the Data Management Plan (DMP). Furthermore, the Data Reviewer must be able to identify effective ad hoc monitoring solutions in response to new or emergent scenarios while maintaining the quality and integrity of the data. Therefore, an ideal candidate will demonstrate a strong analytical and rigorous thought process. All changes to the eCOA database are managed in line with the company’s quality management system and supported by the appropriate study documentation to guarantee compliance with regulatory authorities and/or the company’s Sponsors.
This position will interact daily with the Data Manager and Project Delivery resources of the company.
Localisation Specialist - Iasi, Romania
We are recruiting for two additional Localisation specialists to join our team of 22 based out of Iasi, Romania.
Our tools are used by patients, carers, clinicians and hospital workers, capturing information on individuals experience who are involved in clinical trials. The tool is tailored by our Application Specialists to meet each client's specific needs - language, fonts, formatting. The role of the Localisation Specialist would suit an individual with strong attention to detail, able to multi-task, and with a strong administration background. Experience of Excel, Powerpoint and Word is essential as in an interest in technology, pharmaceuticals and medical research.
The Localisation Specialist works on different Localisation tasks and supports the delivery of eCOA solutions using in house TrialMax platform. To be able to multi task on a number of projects and have open communication with our project team to delivery high quality work. The Localisation Specialist in the Localisation group is a supporting member of the CRF Health project team.
Solution Architect - Plymouth Meeting, PA.
Solution Architects design solutions for clinical trials utilising CRF Health’s product portfolio. They analyse study protocol requirements as well as consider scientific guidance, design best practices, and CRF Health’s products and standards.
Solution Architects continue to work on the project through its delivery to the client by defining user stories (requirements), prioritizing the backlog according to what the client needs, and accepting user stories once implemented to ensure they’re fit for purpose. They also design the key elements of the solution, communicate proactively with the implementing teams to ensure the implementation of the solution progresses as planned, review implementations, provide guidance and support to the implementing teams, and ensure the solution is implemented according to standards and best practices.
The key responsibility of the role is to provide solution consultation to clients. Solution Architects participate in client meetings with the goal of supporting the client decision making. They will provide recommendations, design alternatives and background to best practices to ensure the right choices are made. They will document the design decisions in user stories and ensure the backlog is prioritised according to client needs. In addition, they will participate in internal design meetings to lead the design across implementation teams.
Solution Architects document their deliverables with accuracy and in a way that makes it easy for others to understand how the solutions work in visual and structured formats. Their primary role is to communicate the essence of the solution: the why and what. The implementing teams will own the how.
Solution Architects will manage CRF Health’s solution best practices and standards – each with an area of ownership, such as a specific product, indication, or template, etc. They will lead the development and knowledge sharing of their areas, including lessons learned for the benefit of new opportunities and projects.
They will also provide solutions-focused training to Sales and Client Services on how to utilise product functionality in clinical trials.
Recruitment Business Partner - UK (Based Hammersmith W6)
CRF Health has continued to grow, year on year, in terms of Revenues, Client Numbers, Projects undertaken and Personnel to support this continual growth. We operate in four countries, UK, US, Finland and Romania. The role of Recruitment Business Partner is key to CRF Health's continued growth in the UK. As the company grows and matures so our approach and processes are continually evolving.
To drive the identification and hiring of the highest quality candidates to the front-line business. To contribute to the future development of the business by creating, managing and constantly improving a resourcing program that supports the company’s goals.
This is a permanent position.
INSTALLATION SPECIALIST - PLYMOUTH MEETING, PA
The Installation Specialist position handles the receipt of handheld computers, installing this equipment with CRF’s TrialCollector software and shipping this equipment to the clinical study site as needed.
Client Relations Director - WEST COAST BASED ROLE
The Director, Client Relations will in close collaboration with multiple business streams, establish a trusted/strategic advisor relationship with the company’s key accounts. This person will (in part) be responsible for increasing customer satisfaction as well as meeting the company’s goal of increased client retention and award volume in their assigned account. They will be responsible for the development and implementation of strategies and tools designed to aid the company in growing adoption and increasing retention of its products and services in their assigned key accounts. These strategies and tools will play a vital role in helping the company meet its strategic and commercial goals.
SENIOR ACCOUNTS RECEIVABLE SPECIALIST - PLYMOUTH MEETING
The Senior Accounts Receivable Specialist will be a part of the global billing and collections team reporting to the Accounts Receivable Manager and is responsible for the preparation of customer analyses, contractual reconciliations and month-end account receivable reporting procedures utilizing accounting and analytical skills. This position will also be assigned to complex and key customer portfolios and play a key role in all aspects of the order-to-cash cycle including but not limited to customer collections.
Do view the benefits on offer at CRF Health
Team Manager - Test Engineers
CRF Health has enjoyed great success over the last few years which has been driven by talented, dedicated staff who have delivered products and services of value to our customers.
It is people who are at the heart of this business. Our future is dependent on us being able to attract talented people like you! R&D personnel include: - Software Designers, Software Architects, Product Owners, Team Managers and Test Engineers.
The Team Manager - Test Engineers, is a leading member of a CRF Health R&D Testing team. Team Manager is responsible for creating and maintaining supportive and effective working environment for Validation Specialists in scrum teams and in Validation team of all levels in their daily activities and coordinating/prioritizing all other quality control activities locally. Team managers are accountable for team related reporting, metrics collection and future planning according to scrum team processes and practices and also are responsible for the onboarding, training and support of new team members.
With two Team Managers in place, we are now looking to recruit the third who will come from a Test background and will specifically look after the Test Engineers. Most of the Test Engineer community is already being recruited, with two yet to go and will sit at 10 Test and Validation specialists working in five separate R&D Teams. The R&D teams cover a variety of CRF Health projects. A scrum team typically comprises of a Product Owner, 5 x Software Developers and 2 x Test Engineers. Projects include - Trial Consent, Mobile Application Devices, eCOA and Integration.
We are interviewing for a Team Manager who comes from a strong Test background themselves, who understands the need to balance delivery targets with robust testing. We want you to understand both Manual and Automated Testing, to have a good understanding of Agile methodology, the use of Scrum and Sprints, and the necessity of a first class Testing function. You will have led teams, upwards of 6 people. You will be working within a matrix management structure with counterparts in Iasi and Helsinki.
Assist Quality Management stream in the development and implementation of the evolving and existing Quality Management Systems. Must collaborate throughout the product life cycle with software developers, usability experts, project managers, software testers and other professionals to engineer and deliver a quality product to CRF Health’s global pharmaceutical customers. Interface with customers on quality issues and audits under the direction of management.
Must have proven GCP and CSV experience.
Software Architect, web / mobile applications (Helsinki)
Are you enthusiastic about designing and building reliable, maintainable and easy-to-use systems? Are you seeking a meaningful role that positively impacts lives of millions of people?
Our TrialMax®software platform is the market-leading eCOA (Electronic Clinical Outcome Assessments) solution for clinical trials. Patients, clinicians and caregivers around the world use this platform daily to report outcomes in clinical trials by using mobile devices and personal computers. The regulated nature of our business is challenging, but you will soon learn this exciting new world with the help of our domain experts.
Technical Writer - R&D, Iasi, Romania
Our offices in Iasi are growing, we have total seating capacity of 124 people and currently have 112 employees (26 May 2018) in the Iasi offices, with an additional part of the building ready to occupy in the late summer.
Performs technical writing tasks on documentation projects that require effective planning, scheduling, research and writing. Manages own assignments and schedule. Operates under minimal supervision.
Our office in Iasi first opened in April 2017 with our first 12 employees, June 2018 sees over 115 employees in place including circa 30 in R&D and others in Localisation, User Support, Business Intelligence Reporting, Verification and other teams, operating out of our offices at the Moldova Business Center in Iasi.
Project Coordinator - Iasi, Romania
The Project Coordinator is an integral member of the CRF Health project team responsible for delivering projects. The Project Coordinator is responsible for directing, organizing and controlling project activities. The Project Coordinator is the primary client contact for projects in maintenance and decommissioning phases.
A typical team is made up of:3 x Project Managers, 3 x Project Co-Ordinators, 3 x Application Specialists and other support functions. You will be working on big blue chip pharma clients projects.
Project Manager - Clinical Trials eCOA - Iasi, Romania
You will need to have robust Project Management experience ideally in a Clinical Research, Clinical Trials or Pharmaceutical sector however, a proven track record of project management will be considered. You will be handling the entire project and different types of studies being covered off in different geographys, and different therapeutic areas - such as influenza, oncology, arthritis, diabetes etc. You will manage Application Specialists, Project Coordinators and Project Assistants and being the main contact point with the clients - which may be pharmaceutical companies or CRO's. Your team will be headed up by a Team Manager and typically consist of three Project Managers, three Project Co-Ordinators, a Project Assistant, Application Specialists and Trainee Application Specialists. Your focus will be on the projects undertaken for specific clients.
As a project manager you need to demonstrate past experience of: scheduling workloads; meeting key delivery dates; managing costs and risks; understanding the scope of the project and ensuring change control and change management principles are included, enusre the quality is measured and Key Performance Indicators met or exceeded.
Technical Writer - Iasi, Romania
CRF Health is a Software House, developing software solutions used in Clinical Trials. Our product base includes eCOA and Trial Consent. The R&D teams operate out Helsinki, Finland and Iasi, Romania and our customer facing, Technical Services and Delivery Services teams operate out of the UK, the US and from summer 2018, Romania. Our client facing teams comprise of Project Managers, Project Co-Ordinators, Project Assistants, Application Specialists and Associate Application Specialists. Each clinical trial we operate, for our Pharmaceutical clients, require unique tailoring to the tool. The core tool has features including diary reminders and alarms and the scope to capture results from questions written to suit each drugs trial. Our Application Specialists work with the Pharmaceutical companies to ensure that the tool meets the specific needs - creation of alarms and diary reminders, bespoke questions written, so that we can help our clients in understanding patients, volunteers or subjects experience in the drugs trial. Our technical writers are a key component to ensure the user experience. User documentation needs to be created specific to each study. Documentation is written for different groups of people, the clinicians and the subjects. The look and the feel of the documentation needs to be user friendly and we also need the technical writers to be able to take a technical specification and turn it in to language suitable for non-technical people.
We are building the Technical Services and Delivery Services teams. The Technical Writers will work closely with all team members and ultimately will grow to a team of five in Iasi. The first two are being recruited now, with a view to commence work in the summer 2018. During the interview process we will be looking to see examples of your work.
Director, Trial Consent R&D - Office base, Iasi Romania. Teams in Finland and Romania
The role is responsible for development and management of a high-performing TrialConsent (eConsent) R&D that understands the SW development requirements, tools and processes in a regulated environment to reach maximum business velocity.
Directs the company’s TrialConsent software development and technology research activities.
Manages its software and technology development process and ensures continuous improvement of the development process, tools and methodologies.
Directs TrialConsent research and development activities supporting continuity of the company’s technology platform for multiple products/solutions and ensures efficient use of companywide components, tools and practices deployment.
Ensures product development activities alignment with company’s long-term strategy, strategic programs and product roadmaps.
Provides technical assistance and leadership, when necessary.
Works in close co-operation with other units inside and outside the R&D organisation to maximize cross unit synergies, such as business case development support for product management.