• Graduate Entry Level - Associate Application Specialist/Business Analyst - Hammersmith, London

    Job Locations UK-LND-Hammersmith
    Job ID
    Information Technology
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    Associate Application Specialist - Hammersmith, W6


    CRF Health is looking to recruit three additional Associate Applications Specialist (AAS). These are full-time roles based in our Hammersmith, London office.


    We are a software house focusing on the development of eCOA applications which are used by Pharmaceutical Clients and CRO’s when running Clinical Trials.  Our software is delivered on handheld devices (mobiles and tablets) and input of information is done by doctors, nurses, clinicians, the patients themselves or their family members.


    The Associate Application Specialist will work in a hybrid software enhancement and business analyst capacity.  This is an entry level role into CRF Health and would suit an individual with an interest in business, technology and particularly our sector. Previous successful applicants have progressed to Application Specialist, Senior Application Specialist, Project Manager and Pre Sales Support.


    The core development of our range of tools is conducted from our R&D establishment in Helsinki, Finland. In our UK and US offices it is more about modifying the product range so that the nuances work most effectively for our clients’ needs. The changes may be around modifying the layout of the GUI front end, ensuring the buttons are where the client wants them, that the questionnaires have lined up and formatted sentences, the logo is where they want it or the “welcome message” personalised.  


    To undertake this work we use a proprietary language but this is not unlike SQL or Java therefore exposure to these tools is preferred.


    For this level of role, we are looking at a starting salary of £22,500. We will consider:

    • Individuals who have completed an IT orientated diploma or Masters, with knowledge of SQL, Java or
    • Worked in a similar environment, understanding the clients requirements and tailoring the front end of proprietary software
    • Maybe you have worked with a mobile phone reseller and have a great knowledge of hand held devices, are proficient in their use and in helping the customer in using the devices.
    • Maybe you are returning to work and looking to utilise your IT skills or
    • Have worked in Clinical Trials and understand the issues encountered by clinicians and are able to use your real technical expertise in improving their experience.

    Who it is not right for. Dyed in the wool software developers who just want to code and write software! (Our R&D is undertaken in Romania and Finland)

    We want to hear from you. 



    Key Accountabilities/Decision Making & Influence

    • Assist requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer
    • Assist the development of eCOA solutions using TrialMax platform (Web, Slate, Touch) according to the requirements gathered and interpretation of the client clinical protocol
    • Create standard online reports in TrialManager web portal, using SQL
    • Perform localization of eCOA solutions
    • Assist in troubleshooting potential issue/bug
    • Perform billable application work
    • Promote and maintain CRF Health’s high-quality, professional, service-oriented company image
    • Remain compliant to the internal Quality Management System(QMS)
    • Assist Project Managers to ensure complete review of application design for end user use and adherence to a clinical protocol; supporting unit testing as able
    • Other responsibilities will be assigned as required

    Knowledge, Skills & Attributes

    • Demonstrated programming experience and SQL knowledge, preferred, as would be Python, Java or similar
    • Excellent time management and communication skills
    • Team working and organizational skills
    • Good attention to details & computer skills
    • Must be team oriented with a 'Can Do' attitude

    What we offer:

    • Competitive salary
    • Realistic career progression
    • 25 days’ holiday + public holidays
    • Life cover 4 x salary
    • Travel insurance on personal journeys
    • Discounts on private medical insurance
    • Delicious weekly company provided breakfast


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
    We have operations in Finland, the US, Romania and the UK and continue to grow in terms of revenues, customer numbers and employees.
    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.  More information on CRF Health to be found at www.crfhealth.com

    Details of the benefits offered can be found here.


    If this role isn't quite right for you then click here and search on all our current vacancies.

    The "Behaviours" we will measure you against - the "how you do it" - includes:

    • Embrace Collaboration
    • Own Your Contribution
    • Drive for Results and
    • Passion for the Customer

    How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more






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