• End User Support Technician - Iasi, Romania

    Job Locations RO-Iasi, Romania
    Job ID
    Information Technology
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    End User Support Technician - Iasi, Romania


    As an End User Support Technician you will seek to be actively involved and in engaged in all aspects of end user services and service management activities. The role will be responsible for end user services, including 1st & 2nd line support whilst actively involved in the implementation of new and improvement of existing services. The successful person will be expected work as part of a global IT end user support team serving as a single point of contact for users to receive support and maintenance both on site and remotely. This includes the installation and maintenance of hardware, software and administration of cloud based solutions. The person will also troubleshoot problem areas in a timely and accurate fashion with a “first time right” approach, escalating issues to the relevant teams where applicable. 


    An ideal End User Support technican will have worked with - building laptops, configuring mobile phones, strong knowledge of MS Office. Our office in Iasi is growing. With 150 employees on site already this will be growing to 200 by February 2019. 


    The End User Support Technician will be based in Iasi but be part of the wider global end user support team.  You will provide first and second line support to the current Iasi staff which is growing over the next few months to well over 200 personnel in Iasi but also be providing support to the wider CRF Bracket company - 1600 employees across 7 countries. You will also provide support to the wider global end user support team spread across the UK, the US, Romania and Finland.


    In addition to end user support the successful person will be actively involved in the development of training, administration of collaboration services and play an active part in reviewing and improving processes.


    As a company we make use of different applications, including Netsuite and Salesforce. We would expect you to create reports and assist in the resolution of Tier 1 issues with these applications.

    Key Accountabilities/Decision Making & Influence

    • Primary responsibility is to provide IT support for the local office staff as well as remote workers. This involves desktop support and end-user training; management of servers and other intranet systems as well as telecom and network equipment.
    • As a member of the global IT team, you will participate in IT infrastructure design, development, maintaining,   and upgrade projects.
    • Handles local IT and telecom vendor relations and purchase equipment and services as appropriate.
    • Occasional travel as necessary to our other offices (UK, US and Finland).


    Knowledge, Skills & Attributes

    • Associates Degree in computer science or telecommunications.
    • Minimum of three years’ experience in IT support.
    • Knowledge and use of Cisco, Microsoft (Windows 7/8/10, Server 2008/2010/2012) and Linux technologies.
    • Knowledge of network and internet technologies; TCP/IP networking, LAN/WAN/VPN solutions and network security.
    • Experience in Cisco VoIP system, Linux, Active Directory and/or Exchange; as well as MCSE and/or CCNA are considered plus.
    • Must be able to deal effectively with all levels of the organization.
    • Must be a team oriented person with good communications and interpersonal skills and a “can do” attitude.


    About CRF Health

    Global Leader in eCOA Solutions


    CRF Bracket Logo


    CRF Health is a global leader in eCOA (electronic Clinical Outcome Assessments) solutions for the life sciences industry. eCOA encompasses PROs (Patient Reported Outcomes), ObsROs (Observer Reported Outcomes) and ClinROs (Clinician or Rater Reported Outcomes) with outstanding project management focused on delivering value for our customers.  Committed to driving the change to higher quality outcomes and more efficient paper-free clinical trials through improved patient engagement, our intuitive and patient-focused eCOA technology helps companies bring new medicines to market quickly, safely and more cost-effectively. Our complete eCOA solutions are ideal for home and site-based phase I-IV clinical trials across the world for many therapeutic areas and patient populations.  More information can be found on our website.  



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