• Solution Architect

    Job Locations US-PA-Plymouth Meeting, PA. USA
    Job ID
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    Solution Architect - Plymouth Meeting, PA.


    The Solution Architect designs solutions for clinical trials utilizing CRF Health’s product portfolio for eCOA, IoT and eConsent. Their involvement starts pre-sales by analyzing study protocol requirements and defining solutions considering scientific guidance, eCOA best practices, and CRF Health’s products and standards. To define a winning yet feasible solution, they will involve other internal stakeholders to provide input. They will play a key role in ensuring the scope meets the study needs and is feasible to implement in the quoted timelines and budget.


    Solution Architect hands the solution over to the Project Team and continues to work on the project through its delivery to the client by defining user stories (requirements), prioritizing the backlog according to what the client needs, and accepting user stories once implemented to ensure their fit for purpose. They also design the key elements of the solution, such as eligibility criteria or compliance calculation, data model, reporting and integration. They communicate proactively with the implementing teams, including e.g. Application Specialists, Reporting, Integration, and Data Management to ensure the implementation of the solution progresses as planned. They review implementations, provide guidance and support to the implementing teams, and ensure the solution is implemented according to standards and best practices. They work closely with Project Manager to ensure the backlog is in line with the project’s SOW and timelines. If there are needs for scope changes or there is pressure with timelines to ensure the scope can be delivered, they will inform Project Manager and discuss ways to resolve the situation.


    The key responsibility of the role is to provide solution consultation to clients. Solution Architect participates in the kick-off meeting (KOM) and design meetings and lead the design discussions with the goal of supporting the client make the right decisions at the right time. They will provide recommendations, design alternatives and background to best practices to ensure the right choices are made. They will document the design decisions in user stories and ensure the backlog is prioritized according to client needs. In addition, they will participate internal design meetings to lead the design across implementing teams.


    The role works in a collaborative way to ensure each study is provided with an optimal solution. They seek feedback to their designs proactively, through involvement of internal and sometimes external stakeholders and in regular design boards.


    Solution Architect documents their deliverables with accuracy and in a way, that makes it easy for others to understand how the solutions work in visual and structured formats: protocol analysis, solution proposals, user stories in a backlog, key design elements and design decisions. Their primary role is to communicate the essence of the solution: the why and what. The implementing teams will own the how.


    Solution Architects will manage CRF Health’s solution best practices and standards. In practice, this means that each Solution Architect has their own areas of ownership, such as a specific product, indication, or template etc. They will lead the development and knowledge sharing of their areas. They will include lessons learned in the documentation of the area for the benefit of new opportunities and projects by utilizing the best practices in the solution and providing a knowledge transfer to the Project Team as part of Sales-CS Handover.


    Solution Architects will also create and maintain product templates according to the template development process. They will serve in Project Manager, Product Owner and Developer roles. These responsibilities may be divided between the team members. 


    They will also provide product training to provide complementary solutions-focused training to Sales and Client Services. This will be additional to other training organized by Client Services and will focus on how to utilize product functionality in clinical trials and will be done in partnership with Learning and Development.


    Key Accountabilities/Decision Making & Influence

    • Proactive spokesperson for industry-leading eCOA and patient eSource solution design with the goal of ensuring awareness of key best practices and requirements across the Sales, Operations, and Technology organizations, thereby creating a sense of purpose and raising the overall quality of client-facing solutions and services
    • Design solutions in pre-sales phase to create winning proposals in co-operation with BD, Tech Solutions, and Scientific Services
      • Analyze study protocols and client needs into high level user stories
      • Apply applicable best practices, gather more if needed
      • Involve necessary internal experts to provide input to design
      • Propose solution design and scope
      • Participate in bid defenses
      • Handover to Project Team
    • Own and design solutions during Delivery to ensure the solution delivered to clients meets their needs and expectations, within agreed scope and timelines to ensure successful study set-up and conduct.
      • Define user stories for the solution into a backlog where they can be easily shared and prioritized
      • Prioritize the backlog according to client needs in collaboration with the client to ensure fit for purpose
      • Define the solution architecture across product components to ensure a high-quality end product
      • Specify key design elements per study needs, e.g eligibility criterial, logical flow, visit schedule, etc to ensure they work according to the study protocol and to utilize good designs that lead to high quality
      • Lead design conversations with the client in KOM and Design Meetings, provide recommendations for design of solutions, document outcomes in the backlog, ensuring the client can benefit from the most recent best practices and design understanding
      • Bring designs to design boards for feedback that strengthens the solution and sharing designs with other Solution Architects for quick utilization in other projects
      • Provide expert guidance to internal implementing teams so that they know how the product portfolio can be best used to achieve the goals of the solution
      • Review their work, e.g. perform code reviews to provide expertise on a deeper level
      • Ensure implemented user stories are fit for purpose by reviewing accepting user stories as they are ready
      • Participate in lessons learned and feed them back to the best practice documentation so that the most recent best practices are always available for all solution architects
      • Inform Project Manager of requested or recommended scope changes, e.g. client needs more functionality than in SOW
      • Inform Project Manager of timeline pressure, e.g. challenges in implementing the full scope in project timelines, and work together to resolve the situation (reduce scope, more resources)
    • Develop, document and share best practices or knowledge base for assigned topics, e.g. a product such as TrialMax Web including its templates, indication such as oncology, type of study such as capturing conmeds, including gathering of lessons learned into the documented best practices and sharing the information back to Sales, Operations, and Technology. Maintain them regularly as agreed for each item.
    • Develop assigned product templates, such as TrialMax Touch, or templates for specific needs, such as diabetes, to ensure Application Specialists can start implementations from high quality templates:
      • Work in project management and product owner capacity for assigned template(s)
      • Develop templates according to the template development process
      • Coordinate the verification and validation of the templates
      • Produce and publish needed documentation
      • Provide training on templates
    • Provide selected product training to ensure the staff in Client Services and Sales are knowledgeable about products’ intended use, benefits and functionality
    • Own the template development process, its documentation and improvement over time, to ensure template development and use are efficient and done in compliance with QMS and regulations
    • Provide feedback about product development needs to Product Management and R&D so that CRF Health can provide products that are efficient to deliver, error free and have the features clients need
    • May present and promote CRF Health in the industry, including active participation in conferences, delivering speeches webinars and papers on selected topics
    • Other responsibilities will be assigned as required

    Knowledge, Skills & Attributes

    • Degree in a Technology, Science or other appropriate subject
    • Experience in developing solutions or software for use in clinical research
    • Good problem-solving skills and desire to solve problems
    • Ability to resolve conflicts between people and competing goals and interests
    • Ability to lead difficult conversations constructively
    • Ability to motivate other people and create a sense of common goals and achievements 
    • Desire for developing one’s own skills, technical, clinical and interpersonal
    • Ability to instill confidence in others, e.g. when recommending solutions to clients 
    • Have good writing skills; good quality documentation and emails
    • Need to be an effective, positive team player 
    • Travel will be required in this position


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
    We have operations in Finland, the US, Romania and the UK and continue to grow in terms of revenues, customer numbers and employees.
    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.  More information on CRF Health to be found at www.crfhealth.com

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    How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more





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