• Senior Application Specialist

    Job Locations UK-LND-Hammersmith
    Job ID
    Project Delivery
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    Senior Application Specialist, Hammersmith

    You would be working as a Senior Application Specialist  for client projects in setup, maintenance and decommissioning to ensure delivery of robust, high-quality eCOA solutions using TrialMax platform. On occasion, may be required to support sales efforts. Designs are often complex and may involve multiple company products and computer environments. The role is one that incorporates both Business Analysis - understanding the client's needs, discussing with them its capability, and incorporating the necessary changes. As a Senior Application Specialist, you will be enhancing the tool, using our proprietary language to adapt the tool to provide the information in the way that the client requires, and further developing the tool to ensure the functionality required is in place.


    In both our UK and US operations, we would typically have a group of one Senior Application Specialists working in each of our Delivery Teams, you will be working with the Team Manager, the Project Managers and Project Coordinators.  A background in SQL and languages such as Java and Python gives you the skills you need to learn our proprietary language.  In addition to the pure technical skills you will be learning about our industry and that of our clients, in addition to being a specialist in the CRF Health applications you will soon become an adept Business Analyst with real knowledge of Clinical Trials and Clinical Research.



    Key Accountabilities/Decision Making & Influence

    • Perform requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer. Provide guidance to the client on the most suitable solution, ensuring that all recommendations are achievable within the scope of the product
    • Develop eCOA solutions using TrialMax platform (Web, Slate, Touch) according to the requirements gathered and interpretation of the client clinical protocol
    • Present eCOA solutions at client design review and testing (UAT) meetings at customer sites (as required)
    • Provide senior application development, technical review, consultation services and expert guidance to project teams
    • Resolve complex customer application questions or problems in the areas of system configuration/setup, product functionality and bugs/enhancements. This includes appropriate referral to other support and quality assurance areas.
    • Support Director, Project Delivery in meeting business objectives
    • Support development, review and approval of project related study documentation during the course of the Project Lifecycle
    • Work with Project Managers to ensure complete review of application design for end user use and adherence to a clinical protocol
    • Perform billable, advanced level application work and supervised system design work at customer sites. This includes system reviews and sales prototypes.
    • Promote and maintain a high quality, professional, service-oriented company image among users
    • Provide technical leadership within a delivery team (including guidance/training to junior team members and quality review)
    • Ensure, knowledge and understanding remains up-to-date with TrialMax software releases and updates
    • Responsible for continual productivity improvement of application development and maintenance.
    • Provide input to R&D on product improvements and product direction
    • Responsible for ensuring compliance to QMS (Quality Management System)
    • Support onboarding and training/mentoring of new hires
    • Domestic and International Travel as necessary
    • Other responsibilities will be assigned as required

    Knowledge, Skills & Attributes

    • BS, BA or relevant experience
    • Demonstrated programming experience and SQL knowledge
    • Thorough knowledge of all Applications Development and Support areas
    • Deep understanding of subject matter and industry perspectives
    • Demonstrated technical leadership skills
    • Ability to work independently, demonstrate problem solving skills and ability to escalate when necessary
    • Ability to provide succinct and accurate feedback to the client and the teams about progress and outcomes
    • Evidence of the willingness and capability to share knowledge openly with others.
    • Remains calm under pressure and can handle multiple tasks at any one time
    • Has great attention to detail and accuracy in what they do and takes pride in delivery a high quality output
    • Excellent time management, communication, team working and organizational skills
    • Must be team oriented with a 'Can Do' attitude

    The Behaviours we will measure you against - the "how you do it" - includes:

    • Embrace Collaboration
    • Own Your Contribution
    • Drive for Results and
    • Passion for the Customer

    Our benefits package includes:

    25 days holiday + 8 Public Holidays

    Comprehensive Training - starting with a two day "induction" and moving on to further classroom training, self learning and "on the job" training.

    Participation in the Company Equity Scheme - you get to own a share in the company

    Inclusion in the Company Bonus scheme

    Inclusion in the Company Pension Scheme, managed by AXA it includes a company contribution on a matched funds basis.


    About CRF Health

    Global Leader in eCOA Solutions for Clinical Trials CRF Health is a global leader in eCOA (electronic Clinical Outcome Assessments) solutions for the life sciences industry. eCOA encompasses PROs (Patient Reported Outcomes), ObsROs (Observer Reported Outcomes) and ClinROs (Clinician or Rater Reported Outcomes) with outstanding project management focused on delivering value for our customers.  Committed to driving the change to higher quality outcomes and more efficient paper-free clinical trials through improved patient engagement, our intuitive and patient-focused eCOA technology helps companies bring new medicines to market quickly, safely and more cost-effectively. Our complete eCOA solutions are ideal for home and site-based phase I-IV clinical trials across the world for many therapeutic areas and patient populations.  More information to be found on our website.  


    You may also be interested in understanding more on how do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more 


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
    We have operations in Finland, the US, Romania and the UK and continue to grow in terms of revenues, customer numbers and employees.
    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.  More information on CRF Health to be found at www.crfhealth.com

    Details of the benefits offered can be found here.


    If this role isn't quite right for you then click here and search on all our current vacancies.

    The "Behaviours" we will measure you against - the "how you do it" - includes:

    • Embrace Collaboration
    • Own Your Contribution
    • Drive for Results and
    • Passion for the Customer

    How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more





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