• Application Specialist

    Job Locations UK-LND-Hammersmith
    Job ID
    Project Delivery
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    Application Specialist, Hammersmith W6


    Due to promotion, two new AS vacancies have become available.

    Our applications include Trial Consent and eCOA. Both tools are delivered on hand-held devices and deal with obtaining and processing "informed consent" from patients, volunteers and subjects taking pat in Clinical Trials and obtaining feedback during the trials as to the users experience, welfare wellbeing. You will become an expert on our applications and hugely knowledgeable about clinical trials and the biotechnology sector in which we successfully operate. This is a hybrid role of a Business Analyst to conduct tailoring of our application used clinical research organisation.  We want you to have an awareness of SQL, or languages such as Python or Java.  You will NOT be designing software, (this is done in our Helsinki and Iasi locations) but you will work closely with the wider team of Project Managers and Project Co-Ordinators and the clients themselves. (Pharmaceutical and CRO's)
    You would be working as an Application Specialist for client projects in setup, maintenance and decommissioning to ensure delivery of robust, high-quality eCOA solutions using TrialMax platform. On occasion, may be required to support sales efforts. Designs are often complex and may involve multiple company products and computer environments. The role is one that incorporates both Business Analysis - understanding the client's needs, discussing with them its capability, and incorporating the necessary changes. As an Application Specialist, you will be enhancing the tool, using our proprietary language to adapt the tool to provide the information in the way that the client requires, and further developing the tool to ensure the functionality required is in place.
    In both our UK and US operations, we would typically have a group of three Application Specialists working in each of our Delivery Teams, you will be working with the Team Manager, the Project Managers and Project Coordinators.  A background in SQL and languages such as Java and Python gives you the skills you need to learn our proprietary language.  In addition to the pure technical skills you will be learning about our industry and that of our clients, in addition to being a specialist in the CRF Health applications you will soon become an adept Business Analyst with real knowledge of Clinical Trials and Clinical Research.

    Key Accountabilities/Decision Making & Influence

    • Perform requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer.
    • Provide guidance to the client on the most suitable solution, ensuring that all recommendations are achievable within the scope of the product
    • Develop eCOA solutions using TrialMax platform (Web, Slate, Touch) according to the requirements gathered and interpretation of the client clinical protocol
    • Present eCOA solutions at client design review and testing (UAT) meetings at customer sites (as required)
    • Create dynamic online reports in TrialManager web portal, using SQL
    • Implement custom data post-processing tools, using Java or other programming languages
    • Actively participate at client meetings acting as an ambassador for CRF Health at all times
    • Investigate and propose solutions for change in requirements or potential issue/bug
    • Ensure that the Project Team maintains a high quality service and on time delivery of project outputs for the client; guaranteed thorough unit testing
    • Support development, review and approval of project related study documentation during the course of the Project Lifecycle, ensure documentation is complete and of a high quality
    • Work with Project Managers to ensure complete review of application design for end user use and adherence to a clinical protocol
    • Responsible for ensuring compliance to QMS (Quality Management System)
    • Perform billable application work, including system reviews and sales prototypes at customer sites
    • Ensure, knowledge and understanding remains up-to-date with TrialMax software releases and updates
    • Support onboarding and training/mentoring of new hires
    • Domestic and Internati

    Knowledge, Skills & Attributes

    • BSc, BA or relevant experience
    • Demonstrated programming experience and SQL knowledge
    • Excellent time management and communication skills
    • Team working and organizational skills
    • Ability to work independently, demonstrate problem solving skills and ability to escalate when necessary
    • Able to provide succinct and accurate feedback to the client and the teams about progress and outcomes
    • Evidence of the willingness and capability to share knowledge openly with others.
    • Remains calm under pressure and can handle multiple tasks at any one time
    • Has great attention to detail and accuracy in what they do and takes pride in delivery a high quality output
    • Must be team oriented with a 'Can Do' attitude

    The UK Benefits package includes:

    • Annual Leave 25 days per annum
    • Private Medical Insurance
    • Childcare Vouchers
    • Season Ticket Loan
    • Life Assurance
    • Cycle to Work Scheme
    • Discretionary Bonus Scheme
    • Travel Insurance
    • Pension


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
    We have operations in Finland, the US, Romania and the UK and continue to grow in terms of revenues, customer numbers and employees.
    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.  More information on CRF Health to be found at www.crfhealth.com

    Details of the benefits offered can be found here.


    If this role isn't quite right for you then click here and search on all our current vacancies.

    The "Behaviours" we will measure you against - the "how you do it" - includes:

    • Embrace Collaboration
    • Own Your Contribution
    • Drive for Results and
    • Passion for the Customer

    How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more


    The UK Benefits package includes:

    • Annual Leave 25 days per annum
    • Private Medical Insurance
    • Childcare Vouchers
    • Season Ticket Loan
    • Life Assurance
    • Cycle to Work Scheme
    • Discretionary Bonus Scheme
    • Travel Insurance
    • Pension





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed