• Project Manager - Tokyo, Japan

    Job Locations JP-Tokyo
    Job ID
    Project Delivery
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    Project Manager - Tokyo


    Bracket and CRF Health merged in September 2018 to form a 1500 person company operating out of 7 countries including Japan.  We produce software solutions for our clients which are used to conduct Clinical Trials.  Due to continued growth in terms of customer numbers, projects with our clients (Pharmacuetical Companies and CRO's) we are expanding our operation in Japan further. We are recruiting for a Project Manager to work out of our Tokyo office. We are interested in indivduals who will take ownership of and work with the pharma client during a Clinical Trial. Our tools capture essential information during the trial and we help our clients to bring new drugs and treatment to a heavily regulated market. More information on both Bracket and CRF Health can be found by clicking the URL. We will be re-branding and a new website in place later this year.


    You can read more about Works as a Project Manager for client projects in setup, maintenance and decommissioning and on occasion, may be required to support sales efforts.  Designs are often complex and may involve multiple company products and computer environments.  Manage CRF Health’s relationship with customers as the primary customer contact for project related issues.


    Bracket (a CRF Bracket Company)
    Suitengu Heiwa Building, 2nd Floor
    1-16-8 Nihonbashi-Kakigara-Cho Chuo-ku
    Tokyo 103-0014

    Key Accountabilities/Decision Making & Influence

    Project Management (70%)

    • Manage all phases of each assigned project, including budget, invoicing, staffing, project plan and client deliverables
    • Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment
    • Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services.
    • Oversee development and approval of study materials
    • Manage team of Project Specialists and/or Project Assistants, as assigned, to facilitate all project tasks
    • Ensure all project deliverables are of high quality and exceed client’s expectations in compliance with Quality Management governance procedures
    • Oversee study management and coordinate study status with project sponsors
    • Manage resources and tasks to ensure all logistics, materials and technologies necessary as defined by scope-of-services
    • Coordinate with project sponsors to ensure all project expectations are met

    Account Management (20%)

    • Maximize opportunities at existing clients for Bracket, encompassing Change Orders and new projects
    • Manage relationships within assigned client accounts including routine written, telephone and face-to-face communication
    • Provide account updates to Bracket account management teams
    • Assist with the development of new clients as necessary

    Administration (10%)

    • Provide ongoing career development, mentoring and performance feedback for supervised Project Specialists and Project Assistants
    • Enhance the Bracket business model by institutionalizing business processes, implementing best practices and templates, and seeking ways to work more efficiently
    • Coach, counsel and provide mentoring and guidance for direct reports
    • Contribute to the development, enhancement and testing efforts for enterprise products (e.g. EDC, ePRO, IxRS, PRIME, Rater Station, VERIFIED, IR2, PRISM, CDR System, etc.)

    Knowledge, Skills & Attributes


    • Ownership and management of project budgets, invoicing, project workplans, resource allocation and deliverable management
    • Experience managing direct and indirect resources in a functionally matrixed environment
    • College degree (B.S., B.A.)/University Degree for EU candidates or equivalent years of experience.
    • Demonstrated analytical, organizational, creative problem solving and structured communication skills
    • Strong client and vendor relationship skills, ability to convey complex service project information and resolve project issues
    • Demonstrated experience in career development and team management
    • Ability to travel for business (overnight trips each month are expected)
    • Demonstrated proficiency with computers, especially Microsoft Office (Excel, PowerPoint, Word, Access)
    • Fluency in English (will be required to write, speak and understand English to conduct day-to day business)
    • Ability to manage multiple concurrent projects
    • Ability to manage own time and proactively identify prioritized tasks
    • Entrepreneurial spirit, drive and work ethic
    • Focus on attention to detail


    • Professional experience within the pharmaceutical industry. Training and/or education background valued.


    PRESS RELEASE London, United Kingdom and Wayne, Pennsylvania, USA – September 5, 2018 – CRF Healthand Bracket today announced the closing of their merger, bringing together two established clinical research technology leaders. The integrated company, initially named CRF Bracket, provides sponsors and CROs with…

    • Over 20 years of proven patient-centric technology solutions with deep therapeutic area expertise
    • The preeminent eCOA, patient engagement and eConsent solutions
    • Expert rater training, risk based monitoring and data analytics for assessment reliability and consistency
    • Market-leading supply chain solutions to manage research drug delivery from manufacturing to patient

    Bracket’s current CEO, Mike Nolte, will assume the role of CEO for the combined company. An experienced leadership team from both organizations will help guide the strategic direction of CRF Bracket, accelerating innovation, scaling a powerful business and staying focused on expert service for customers.  


    Since 2000, sponsors and CROs of all sizes, including all of the top 20 pharmaceutical companies, have trusted CRF Health and Bracket to support more than 4,000 trials across therapeutic areas.

    “These two great teams coming together is a unique moment in this market, and we are moving forward to deliver compelling, dependable patient-centric technology solutions that improve the speed, reliability and insight of clinical research,” said Nolte. “We believe this is an exciting opportunity for our customers and our team, and it creates the foundation of a unified platform with actionable data and insight, highlights a group of unmatched therapeutic area experts, and delivers global scalability. We are just getting started at CRF Bracket, and as we continue to innovate and invest in our combined solutions, we will seek new ways to help our customers bring life-changing therapies to our families and communities around the world.”

    David Golde, who leads Genstar’s investment in CRF Bracket, commented, “Genstar is thrilled to be sponsoring the combination of CRF Health and Bracket – two leaders in the clinical research technology industry.  This transformational merger creates an unparalleled set of solutions to help customers conduct clinical trials more efficiently and with a higher probability of success.  This merger also contributes to Genstar’s growing track record of building market-leading companies in the Healthcare industry.” 

    Philip Russmeyer, Partner at Vitruvian Partners, commented, “We have enjoyed a great partnership with CRF’s world-class management team. CRF Bracket will be a clear global leader in patient-centric clinical research solutions with an outstanding opportunity set, and we congratulate all those involved in a successful combination of the two businesses.”

    CRF Bracket was formed by the acquisition of CRF Health from Vitruvian Partners by Genstar Capital (read press release), and by Genstar Capital’s acquisition of Bracket in March 2017 (read press release). To learn more, visit crfhealth.com  or bracketglobal.com.


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.


    We have operations in Japan, the Czech Republic, Romania, Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.


    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.


    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.


    CRF Bracket Logo





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