Design solutions for clinical trials utilising CRF Health’s product portfolio. Analyze study protocol requirements as well as consider scientific guidance, design best practices, and CRF Health’s products and standards.
Solutions Designers continue to work on the project through its delivery to the client by defining user stories (requirements), prioritizing the backlog according to what the client needs, and accepting user stories once implemented to ensure they’re fit for purpose. They also design the key elements of the solution, communicate proactively with the implementing teams to ensure the implementation of the solution progresses as planned, review implementations, provide guidance and support to the implementing teams, and ensure the solution is implemented according to standards and best practices.
The key responsibility of the role is to provide solution consultation to clients. Solution Designers participate in client meetings with the goal of supporting the client decision making. They will provide recommendations, design alternatives and background to best practices to ensure the right choices are made. They will document the design decisions in user stories and ensure the backlog is prioritised according to client needs. In addition, they will participate in internal design meetings to lead the design across implementation teams.
Solutions Designers document their deliverables with accuracy and in a way that makes it easy for others to understand how the solutions work in visual and structured formats. Their primary role is to communicate the essence of the solution: the "why" and "what". The implementing teams will own the "how".
Solutions Designers will manage CRF Health’s solution best practices and standards – each with an area of ownership, such as a specific product, indication, or template, etc. They will lead the development and knowledge sharing of their areas, including lessons learned for the benefit of new opportunities and projects.
They will also provide solutions-focused training to Sales and Client Services on how to utilize product functionality in clinical trials.