• User Support Specialist

    Job Locations RO-Iasi, Romania
    Job ID
    Customer Service/Support
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    User Support Specialist  - Iasi, Romania


    Following an internal promotion we are looking to backfill the post of User Support Specialist into our Iasi team.


    Joining a team of ten, you will provide administrative support to the Project Delivery Teams and Helpdesk, by creating, maintaining and verifying user accounts in a timely and accurate manner.

    Key Accountabilities/Decision Making & Influence

    • Set up, maintain, deactivate and verify the following user accounts in accordance with QMS;
    • Trial Manager Accounts;
    • eLearning Accounts;
    • Netsuite Client Portal Accounts;
    • Trial eConsent Accounts;
    • Respond to requests from both internal and external customers quickly, efficiently and accurately;
    • Other responsibilities assigned as required.

    Knowledge, Skills & Attributes

    • Must be customer focused for both internal and external customers;
    • Must be a team oriented person with a “can do” attitude;
    • Must have experience with Microsoft Office;
    • Must have superior communication skills, both oral and written;
    • Must be able to work under pressure;
    • Must have exceptional attention to detail and accuracy;
    • Must be detailed and results oriented;
    • Must have solid time management, communication and organizational skills;
    • Must have flexibility to adjust to shift schedule.


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.

    We have operations in Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.

    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.

    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world. More information on CRF Health to be found at www.crfhealth.com

    If this role isn't quite right for you then click here and search on all our current vacancies in Romania.

    The "Behaviours" we will measure you against - the "how you do it" - includes:

    • Embrace Collaboration
    • Own Your Contribution
    • Drive for Results and
    • Passion for the Customer

    How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more





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