• Junior Software Business Analyst

    Job Locations UK-LND-Hammersmith
    Job ID
    Information Technology
    Position Type
    Permanent Employee - Full-Time
  • Role Overview

    Junior Software Business Analyst - Hammersmith


    CRF Health is looking to recruit Associate Applications Specialist (Software Business Analyst). It is a full time role based in our London office. If you are a recent IT Graduate with an interest in Clinical Research - keep reading...... 


    We are a software house focusing on the development of eCOA Swhich are used by Pharmaceutical Clients and CRO’s when running Clinical Trials.  Our software is delivered on handheld devices and input of information is done by doctors, nurses, clinicians, the patients themselves or their family members.


    The Associate Application Specialist will work in a hybrid software enhancement and business analyst capacity.  


    The core development of our range of tools is conducted from our R&D establishment in Helsinki, Finland. In our UK and US offices it is more about modifying the product range so that the nuances work most effectively for our clients’ needs. The changes may be around modifying the layout of the GUI front end, ensuring the buttons are where the client wants them, that the questionnaires have lined up and formatted sentences, the logo is where they want it or the “welcome message” personalised.  


    To undertake this work we use a proprietary language but this is not unlike SQL or Java therefore knowledge of these languages is required.


    For this level of role, we are looking at a starting salary of £22,000 to £25,000. We will consider individuals who have completed an IT orientated diploma or degree, with knowledge of SQL, Java or similar and already worked in similar environment. Maybe you have worked with a mobile phone reseller and have a great knowledge of hand held devices, are proficient in their use and in helping the customer in using the devices. Maybe you are returning to work and looking to utilise your IT skills or have worked in Clinical Trials and understand the issues encountered by clinicians and are able to use your real technical expertise in improving their experience. We want to hear from you. 

    Key Accountabilities/Decision Making & Influence

    • Assist requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer
    • Assist the development of eCOA solutions using TrialMax platform (Web, Slate, Touch) according to the requirements gathered and interpretation of the client clinical protocol
    • Create standard online reports in TrialManager web portal, using SQL
    • Perform localization of eCOA solutions
    • Assist in troubleshooting potential issue/bug
    • Perform billable application work
    • Promote and maintain CRF Health’s high-quality, professional, service-oriented company image
    • Remain compliant to the internal Quality Management System(QMS)
    • Assist Project Managers to ensure complete review of application design for end user use and adherence to a clinical protocol; supporting unit testing as able
    • Other responsibilities will be assigned as required

    Knowledge, Skills & Attributes

    • BSc, BA or relevant experience
    • Demonstrated programming experience and SQL knowledge, preferred, as would be Python, Java or similar
    • Excellent time management and communication skills
    • Team working and organizational skills
    • Good attention to details & computer skills
    • Must be team oriented with a 'Can Do' attitude

    What we offer:

    • Competitive salary
    • Realistic career progression
    • 25 days’ holiday
    • Life cover 4 x salary
    • Travel insurance on personal journeys
    • Discounts on private medical insurance
    • Delicious weekly company breakfast


    CRF Bracket was formed in 2018 by the merger of CRF Health and Bracket to provide life science companies with patient-centric technology solutions that advance clinical research and transform the patient experience. Our solutions are trusted by pharmaceutical companies of all sizes, including all of the top 20 pharmas, as well as CROs, biotechs, and academic institutions on over 4,000 global clinical trials. For nearly 20 years, we have been committed to helping life science companies bring life-changing therapies to patients and communities around the world. The culture our founders instilled continues to drive our values today as we are innovative, results-driven, and deeply committed to our customers. We believe each and every person in our company plays a part in our success—our employees are proud, passionate, and own their contributions, both individually and in collaboration with an inspiring team of colleagues.

    • Our US offices are in Plymouth Meeting, PA; Wayne, PA; Trevose, PA; Boston, MA; Arlington, VA; San Francisco, CA; and San Diego, CA
    • Our UK offices are in Hammersmith, London; Reading; and Sandwich, Kent
    • Our Finland office is in Helsinki
    • Our Romania office is in Iasi
    • Our Japan office is in Tokyo
    • Our Czech Republic office is in Prague
    • Our India office is Hyderabad


    More information on our organisation to be found at: www.crfhealth.com and www.bracket.com and we will be announcing the arrival or our new combined website very soon.





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