• Process Improvement Specialist

    Job Locations US-PA-Plymouth Meeting, PA. USA
    Job ID
    Business Analysis
    Position Type
    Permanent Employee - Full-Time
  • Position Summary



    Positioned in the Business Transformation Office, the Process Improvement Specialist will work with employees at all levels of the organisation, to support the delivery of the businesses strategic objectives and aims. The scope of the improvement activities includes all Operations and non-operations areas of the business. As the need arises and / or as CRF Lean Six Sigma approach matures, the scope of activities may extend to include specific client focus improvements and joint working initiatives. 


    The Process Improvement Specialist should serve as a catalyst for stakeholders across the business and will be required to provide objective and unbiased guidance. Engaging with stakeholders to understand their business drivers/issues and then identify, design, and develop specific projects aimed to deliver improvements in On Time, On Cost and On Quality performance for CRF Health.


    The Process Improvement Specialist will facilitate, guide and coach resources from across the organisation to apply a structure improvement approaches to deliver measurable improvement. This will involve some aspects of project management and oversight to ensure the outcomes are delivered on time and on budget.


    To drive the sustainability of results the role will include the need to support the development of organisational capability related to Lean Six Sigma toolset. This will include training and coaching and will provide the successful candidate an exciting opportunity to shape the way we deploy Lean Six Sigma within CRF Health. 






    • Working with Stakeholders across all areas of the organisation to identify opportunities for improvement
    • Review and analyse business performance
    • Identify and investigate specific issues or problems
    • Supporting stakeholders to articulate and prioritise the improvement activities
    • Scope the opportunities to establish impact and effort relating to each opportunity
    • Objectively prioritise the activities based on the output of scoping
    • Initiation and delivery of improvement activities across all areas of the business
    • Establish and set up project teams, ensuring all resources are in place and aligned with the activity objectives
    • Set up and support others to utilise a structured approach to manage the delivery of improvement activities
    • Utilise an appropriate governance structure to all activities
    • Coach and guide staff from across the business to deliver improvement activities
    • Supporting the development of a Lean Six Sigma operational toolset appropriate for the business
    • Develop and standardise the use of a range of Lean Six Sigma tools
    • Investigate and develop new approaches as the CRF Lean Six Sigma matures
    • Embedding the use of, and building capability in the agreed Lean Six Sigma toolset
    • Delivery of a range of Lean Six Sigma Training modules
    • Support and coaching for the Yellowbelts within the organisation
    • Provide day to day guidance on the application of Lean Six Sigma tools
    • Collating and reporting measurable benefits of improvement activities
    • Gather baseline data and set improvement targets related to all activities
    • Establish robust performance measures and routinely gather the data to demonstrate the benefits
    • Prepare data to support the BTO governance and reporting routines



    • Utilise data and process knowledge to support senior stakeholders understand and agree and prioritise key areas of focus within their area
    • Communicate process and opportunity insight to all stakeholders within the business to create buy in and engagement to improvement and change activities 
    • Support CRF Health client facing staff to engage with and influence clients regarding the acceptance and adoption of process changes and improvements




    • Minimum of Bachelor’s Degree in either Science, Engineering, Business, IT or Equivalent
    • Good leadership ability and the desire to drive/lead projects through to completion
    • Experience in working in an operations and/or service environment
    • You will be PC literate alongside having strong analytical skills
    • You will have good problem solving skills and a willingness to challenge the status quo
    • Excellent Communication and stakeholder management skills, capable of engaging with staff at all levels to ensure support and buy-in for improvement projects
    • Skilled in verbal and written communication and able to inform, influence and persuade at a senior level within the organisation
    • Experience of engaging with clients and other external stakeholders would be advantageous
    • Excellent facilitation skills, with the ability to facilitate workshops, and the ability to drive and motivate teams
    • Ability to work under tight deadlines
    • Some “Hands on” experience of leading/participating in small improvement activities
    • Must have some project management experience
    • Must be a team oriented person with a “can do” attitude


    Direct Reports: No direct reports

    Indirect Reports: No indirect reports

    Travel:  Periodic international travel (less than 5%)

    Budget Responsibility: No budget responsibility



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