• Usability Specialist - Hammersmith

    Job Locations UK-LND-Hammersmith
    Job ID
    Position Type
    Permanent Employee - Full-Time
  • Position Summary

    Usability Specialist / User Interface Designer - Hammersmith


    User Interface Designer collaborates with Solution Architects, Application Developers/Specialists and Scientific Advisors to define and implement innovative and user-friendly solutions for clinical trials.

    They execute all design stages from concept to final hand-off to Application Developers and Specialists. They conceptualize original ideas that bring simplicity and user friendliness to complex design challenges. At times they conduct user research to better understand how challenges can be solved.




    1. Understand customer and user challenges; Facilitate articulating them into solution design challenges
    2. Translate requirements and user stories into interaction flows and artefacts; Transforms them into intuitive and functional user interfaces
    3. Collaborate with Operations Project Teams and Solution Architecture colleagues to define and implement innovative and user-friendly solutions
    4. Execute all design stages from concept to final hand-off to Application Developers/Specialists
    5. Conceptualize original ideas that bring simplicity and user friendliness to complex design challenges, with a focus on how the design is laid out
    6. Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas in a visual way
    7. Present and defend designs and key milestone deliverables to peers and executive level stakeholders
    8. Conduct user research and evaluate user feedback
    9. Promote design guidelines, best practices and standards, jointly with the corporate User Experience function; Ensure consistency across products
    10. Continually stay up-to-date with the latest changes in industry standards
    11. Design solutions for Client Projects, which are clinical trials with varying patient populations and user environments
    12. Design solutions for Application Development, including reference solutions for specific therapeutic areas, like Diabetes and Oncology
    13. Other responsibilities will be assigned as required





    • The role has specialized work with minimal supervision
    • The role influences designs through visual representation of a simple and user-friendly solutions
    • The role has a close relationship with the internal, User Experience (UX) team in order to understand how our products/platforms have been designed with end-users in mind
    • The role provides guidance to and works collaboratively with others, such as Scientific Advisors, Application Developers and Solution Architects
    • The role will interface with clients, when applicable
    • The workload will be a mix of items which are self-generated and other work passed by members within the team, due to internal and client-specific needs/requirements
    • Work will be reviewed by the User Experience, Solution Architect, Application Development and Scientific Services teams when working on joint projects; Work will also be reviewed by the role holder’s line manager and stream leader through personal contact, team/stream meetings, external client meetings and leadership/executive reviews, when applicable
    • One of the challenges of the role will be to define and refine the way in which the role interfaces internally and externally; The role holder will need to embrace a mindset of continuous improvement
    • Another challenge includes designing solutions within limited timeframes due to study and real-life end users’ needs; The role holder will need to work closely within the team and stream in order to mitigate this




    1. Proven User Interface experience
    2. Demonstrate User Interface design skills with a strong portfolio
    3. Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
    4. Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools
    5. Excellent visual design skills with sensitivity to user-system interaction
    6. Demonstrated ability to present your designs and sell your solutions to various stakeholders
    7. Demonstrated ability to solve problems creatively and effectively
    8. BS/MS in Human-Computer Interaction, Interaction Design, or equivalent related experience



    1. An independent, self-starter with a flexible attitude
    2. Up-to-date with the latest User Interface trends, techniques and technologies
    3. Experience working in an Agile/Scrum development process




    • Yes, as needed
    • International Yes
    • % Travel: up to 15%



    Passion for Customers – We place our customers at the centre of everything we do

    Drive for Results - We measure our success to high standards of excellence and execution

    Own your Contribution – We contribute to the success of CRF Health by committing to our roles and responsibilities

    Embrace Collaboration – We actively seek collaboration to drive effective and flexible ways of working


    About CRF Health

    Global Leader in eCOA Solutions




    CRF Health is a global leader in eCOA (electronic Clinical Outcome Assessments) solutions for the life sciences industry. eCOA encompasses PROs (Patient Reported Outcomes), ObsROs (Observer Reported Outcomes) and ClinROs (Clinician or Rater Reported Outcomes) with outstanding project management focused on delivering value for our customers.  Committed to driving the change to higher quality outcomes and more efficient paper-free clinical trials through improved patient engagement, our intuitive and patient-focused eCOA technology helps companies bring new medicines to market quickly, safely and more cost-effectively. Our complete eCOA solutions are ideal for home and site-based phase I-IV clinical trials across the world for many therapeutic areas and patient populations.  More information can be found on our website.  


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