Technical Support Specialist - Shift Pattern
Provides support for escalated calls from Tier I Helpdesk to ensure that all helpdesk calls are responded to in a timely and accurate manner. The individual must have open communication with our Tier 1 support, project teams, Logistics, R&D and client to meet the SLA timelines agreed.
The Technical Support Specialist in the Helpdesk group is a supporting member of the CRF Health project team in the maintenance phase of a study and also provides advice on knowledge based material to facilitate a smooth transition from set-up to maintenance support by Tier 1.
CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
We have operations in Romania, Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.
CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world. More information on CRF Health to be found at www.crfhealth.com
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The "Behaviours" we will measure you against - the "how you do it" - includes:
How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more