• Technical Writer - Iasi

    Job Locations RO-Iasi, Romania
    Job ID
    Project Delivery
    Position Type
    Permanent Employee - Full-Time
  • Position Summary

    Technical Writer - Iasi, Romania


    CRF Health is a Software House, developing software solutions used in Clinical Trials. Our product base includes eCOA and Trial Consent. The R&D teams operate out Helsinki, Finland and Iasi, Romania and our customer facing, Technical Services and Delivery Services teams operate out of the UK, the US and from summer 2018, Romania. Our client facing teams comprise of Project Managers, Project Co-Ordinators, Project Assistants, Application Specialists and Associate Application Specialists. Each clinical trial we operate, for our Pharmaceutical clients, require unique tailoring to the tool. The core tool has features including diary reminders and alarms and the scope to capture results from questions written to suit each drugs trial. Our Application Specialists work with the Pharmaceutical companies to ensure that the tool meets the specific needs - creation of alarms and diary reminders, bespoke questions written, so that we can help our clients in understanding patients, volunteers or subjects experience in the drugs trial. Our technical writers are a key component to ensure the user experience. User documentation needs to be created specific to each study. Documentation is written for different groups of people, the clinicians and the subjects. The look and the feel of the documentation needs to be user friendly and we also need the technical writers to be able to take a technical specification and turn it in to language suitable for non-technical people.


    We are building the Technical Services and Delivery Services teams. The Technical Writers will work closely with all team members and ultimately will grow to a team of five in Iasi. The first two are being recruited now, with a view to commence work in the summer 2018. During the interview process we will be looking to see examples of your work.


    Role Purpose.


    • Facilitate requirements gathering sessions with clients and internal stakeholders and translate into detailed use cases and specifications for the development team;
    • Writes and edit conceptual explanations, user procedures, and reference guides as the project delivery progresses;
    • Write clear and unambiguous user-guides text and User Manual;
    • Analyses existing and planned production templates from the Library, focusing on reuse, single-sourcing, and minimal maintenance requirements;
    • Help research and develop design specifications and test scripts;
    • Support a library of product briefs, terminology, and reference resources;
    • Support the planning, organisation, development, and delivery of content for multiple clients;
    • Manage communications with stakeholders and project teams.


    Key Accountabilities


    • Work closely with the Project Manager to deliver accurate specifications which are tailored closely to existing templates;
    • Work closely with development team to review and monitor implementation of specifications;
    • Perform business testing to ensure all project requirements were satisfied;
    • Work with individuals and the overall team to meet critical goals and / or other key performance indicators;
    • Ability to manage multiple project simultaneously;
    • Ensure compliance with statutory, regulatory and corporate requirements and keep abreast of changes to ensure that the Technical Services team satisfies the required standards of business and oversee good coding practice and compliance;
    • Drive continuous improvement of the Technical Service processes to ensure that they meet and exceed SLA and KPIs;
    • Develop own expertise to ensure advice provided is always the most appropriate and considers latest thinking;
    • Provide reports of weekly progress to the Scrum Master and Project Manager to show work, backlog and throughput;
    • Engage in internal Technical Service projects and programmes to support business growth and development;
    • Work with the Technical Services Office to identify improvements in the existing templates, Standard Reports, efficiency tools (Widgets), other applications and user guides.


     Decision Making and Influence


    • Key member Technical Services team;
    • Required to make decisions within remit above and to refer to the Project Manager when regarding out of scope decisions;
    • Objectives are provided rather than detailed procedures and will be reviewed at least monthly - Direction, KPIs and Objectives are provided;
    • Role holder needs to apply knowledge to resolve relatively complex problems.  This can involve undertaking research, weighing up the facts and drawing well founded conclusions. 






    • Bachelor’s Degree in Life Sciences, Business, IT or other relevant experience;
    • Ability to learn complex technical concepts quickly;
    • Ability to write, in explanatory and procedural styles, for technical and non-technical audiences;
    • Strong corporate presentation skills, with the ability to tailor messaging to different audiences;
    • Facility with graphics, diagramming, and presentation products;
    • Experience with content management systems, workflows, and document-delivery methods;
    • Ability to describe technical concepts and present them in a clear, professional and concise manner in both oral and written forms;
    • Demonstrable analytical and product management, including a thorough understanding of how to interpret customer business needs and translate them into operational and project requirements.



    • Experience working as a technical writing or editing position;
    • Ability to write and understand test scripts a plus;
    • Understanding and experience in the pharmaceutical industry and clinical trial process, including regulatory requirements;
    • Confidence in project management processes with a strong attention to detail;
    • Familiarity with Agile/Scrum management.


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
    We have operations in Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.
    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.  More information on CRF Health to be found at www.crfhealth.com. We have recently launched our new Trial Consent solution.

    If this role isn't quite right for you then click here and search on all our current vacancies.

    The "Behaviours" we will measure you against - the "how you do it" - includes:

    • Embrace Collaboration
    • Own Your Contribution
    • Drive for Results and
    • Passion for the Customer

    How do the decisions in the design and analysis of mode equivalence studies affect study outcomes? Learn more






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