• Team Manager - Project Delivery - Iasi, Romania

    Job Locations RO-Iasi, Romania
    Job ID
    2018-2804
    Category
    Project Delivery
    Position Type
    Permanent Employee - Full-Time
  • Position Summary

    Team Manager - Iasi, Romania 

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    This office-based, leadership role provides supervisory management of one of the company’s Delivery Teams within the Client Services (CS) organization and is accountable for successful delivery of projects, by the Delivery Team, to meet key milestones, whilst adhering to Good Clinical Practice (GCP), CRF Health processes and regulatory compliance. You would be maintaining a close working relationship with leadership counterparts to ensure key / premier client requirements are met and that processes are aligned with CRF Health "best practices" and consistently applied across the Delivery Team. Key participant in process improvement activities, assuring adherence within their Delivery Team. 

     

    Teams typically comprise of a Project Managers, Project Co-ordinators, Project Assistant, and matrix management for Application Specialists and Associate Applications Specialisst.  You will have demonstrable experience of managing teams of 6 or more people.

     

    A Project Delivery team is now being set up in Iasi, Romania and will comprise of a Team Manager - Project Delivery, Project Managers, Project Co-Ordinators, Application Specialists and Associate Application Specialists. Interviews are happening with the UK based Director for the business unit but hosted in the Iasi offices.

    Responsibilities

    • Planning for the assigned delivery team including resource, workload and capacity management, forecast the resource needs for the delivery team based on the sales pipeline;
    • Oversee day-to-day line management of assigned Delivery Team in accordance with agreed KPIs, maintaining high levels of customer satisfaction;
    • Responsible for successful delivery of all projects within assigned delivery team, ensure timelines are met to the required level of quality;
    • Provide weekly team status reports, highlighting risk to delivery;
    • Work closely and communicate effectively with Client Relations Directors and Business Development to ensure client expectations are met;
    • Work closely with Sr. Director, Project Delivery and Team Managers to ensure cohesive and consistent delivery;
    • Acts as point of escalation for delivery for resolution of issues and conflicts within the team;
    • Provide leadership in problem solving, defining the solution through to implementation;
    • Support the hiring of new staff for the delivery team, ensuring staff are trained and onboarded effectively, assign mentors as required;
    • Responsible for personal development of Delivery Team members and performance management activities;
    • Create an environment with good morale and a strong work ethic, minimizing staff turnover and winning/retaining clients;
    • Ensures adherence and compliance to the company’s Quality Management System by the Delivery Team members;
    • Contribute to the strategy and support the implementation for process development and improvements;
    • Support Senior Director, Project Delivery in strategic planning and direction;
    • Flexibility to assume other duties as requested.

    Requirements

    • Bachelors Degree in Life Sciences, Business, IT or other relevant experience;
    • Must be office-based;
    • Experience managing teams of 6 to 12 people in a project based environment is preferred, including recruitment and personnel management activities;
    • Must have an understanding and experience in the pharmaceutical industry and clinical trial process, including regulatory requirements;
    • Should understand the software life cycle and the specification and configuration of software products;
    • Proven project execution track record with a strong attention to detail;
    • Must be able to direct activities of a team, ensuring customer satisfaction and maximizing company’s revenues;
    • Must have excellent written, time management, communications, decision making, human relations, and organizational skills;
    • Must portray a professional appearance and presentation to the customers;
    • Must communicate and deal effectively with all levels of the organization;
    • Must be a team oriented person with a “can do” attitude;
    • Must have a strong problem solving ability.

     

    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.

     

    We have operations in Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.

     

    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.

     

    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.

     

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