• Operations Systems Specialist

    Job Locations RO-Iasi, Romania
    Job ID
    Project Delivery
    Position Type
    Permanent Employee - Full-Time
  • Position Summary

    Operations Systems Specialist - Iasi, Romania


    This position is for an Operations systems Specialist role within the Technical Support Office (TSO) team to support the functional excellence objective. Its focus lies in: Process, Tools and Governance underpinning the delivery of functional excellence.


    This team supports the drive for efficiency through standardisation and improvement of consistent quality by the Application Support (AS) services delivery and Operations, in relation to the CRF Health’s phases of delivery and New Product Introduction (NPI).


    The TSO is to be the technical authority or Subject Matter Expert and to be the reference point for overseeing uniform practices through implementation of generic templates and standard approaches based on Therapeutic Areas and complexity of service.


    This role is to focus on the suite of tools used to implement, manage maintenance and manage decommissioning for CRF Health systems. You will support efficiencies by being the technical authority on all aspects of this suite of tools used including OTS (off the shelf), applications and also CRF Health developed applications used by the Applications Specialists. As part of the TSO team you will work with the other team members to clearly identify improvements and efficiencies and agree and plan adoption across the delivery and other service teams as appropriate.


    As the Ops System Specialist you will be regarded as the super user, generating reports, and monitoring that the suite of tools are used as expected, consistently through oversight and compliance checks. The role is also responsible for defining and delivering training through to supporting and mentoring the AS community.


    You will be responsible for monitoring and documenting the suite of tools; upgrade paths, lifecycle and manage version control and patch management cycles for each application. The principle focus of the team is to introduce auditable consistency across the new builds, without negative impact to existing delivery, and to support this through implementing fully monitored, version controlled management for new service delivery.


    You will also support the team where required.


    You will be required to document and monitor the effect of the management and to verify the impact across the delivery life cycles. The role will also require relationship management and alignment with all process owners, business partners, technology and compliance.


    The ideal candidate needs to possess in-depth Application Specialist product and detailed applications knowledge and expert knowledge of user’s applications, and will provide input to members of the Technical Services teams. A good attention to detail and interest in documentation and automation of logging and reporting is also required.


    Our office in Iasi was opened in April 2017 with the first 12 employees arriving after training in Helsinki. We have now grown to over 110 employees with many more roles to be filled in 2018.




    • Work with Technical Support Office (TSO) across the teams to identify, document and deliver the standardisation approach(es);
    • Monitor and manage any adjustment required, where necessary;
    • Provide documentation, guidance and training to the Service Delivery teams on the standardised solution(s), ensuring that all recommendations are achievable within the scope of the product;
    • Manage the communications of any variation to the approach across the delivery teams;
    • Drive continual productivity improvement of application setup, maintenance and decommissioning;
    • Set out the plan for introducing standardisation and identifying gaps;
    • Implement templates and standards;
    • Define and deliver training;
    • Support and mentoring of Ass;
    • Measure or evidence the benefit of the introduction of new standardised methods, considering the 3 phases of delivering including Documentation, QM and Testing gates;
    • Attend, where necessary, eCOA solutions at client design review and User Acceptance Testing (UAT) meetings at customer sites (as required) to ensure that the adopt standardisation route is appropriate;
    • Provide technical leadership across the delivery team (including guidance/training to team members and quality review);
    • Provide application specialist guidance, training and mentoring;
    • Oversee good coding practice and compliance;
    • Be available for technical review, consultation services and expert guidance to project teams for Complex studies;
    • Review deviations from recommended practices;
    • Provide a centre for feedback for the Application Specialist family;
    • Support Director, Project Delivery in meeting business objectives;
    • Promote and maintain a high quality, professional, service-oriented company image among users;
    • Work with the team to provide input to R&D on product improvements and product direction;
    • Work with the PMO to identify improvements in the existing templates, Standard Reports and user guides;
    • Domestic and International Travel as necessary;
    • Other responsibilities will be assigned as required.


    This role must be able to both identify inefficiencies, but also work with others who have ideas for process improvements and standardization. This role should be able to discuss the needs and come up with solutions to address these needs.

    • Good demonstrable experience creating reports using SQL, experience using XML. Experience in the following technologies: Java, Python, SQL, Oracle, MS SQL, SQL lite, XML, GUI experience, MS office automation (Word, Excel, Outlook, Visio);
    • Detailed demonstrable knowledge and experience of the full development life cycle;
    • Version controlling software;
    • Experience in structured deployment also;
    • Report creation in SQL/Excel;
    • Attention to detail needed here as well as testing own work;
    • Process improvement;
    • Process gap analysis;
    • Mapping new process;
    • Roll out of new processes;
    • Deep diving (to ensure the compliance side of tool usage);
    • Evidence of the willingness and capability to share knowledge openly with others;
    • Deep understanding of subject matter and industry perspectives;
    • Must have thorough knowledge of the product, company policies and practices;
    • Must have good communication skills;
    • Must be able to deal effectively across departments;
    • Has great attention to detail and accuracy in what they do and takes pride in delivery a high-quality output;
    • Excellent time management, communication, team working and organizational skills;
    • Must be an effective person with a “can do” attitude;
    • Strong business judgment and ability to multitask and set priorities in a high-paced environment;
    • Strong collaborator and relationship manager who builds team member confidence and is valued for high-quality analytic insights;
    • Strong communication skills.


    • Experience of requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer.


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.


    We have operations in Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.


    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.


    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.





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