Operations Systems Specialist - Iasi, Romania
This position is for an Operations systems Specialist role within the Technical Support Office (TSO) team to support the functional excellence objective. Its focus lies in: Process, Tools and Governance underpinning the delivery of functional excellence.
This team supports the drive for efficiency through standardisation and improvement of consistent quality by the Application Support (AS) services delivery and Operations, in relation to the CRF Health’s phases of delivery and New Product Introduction (NPI).
The TSO is to be the technical authority or Subject Matter Expert and to be the reference point for overseeing uniform practices through implementation of generic templates and standard approaches based on Therapeutic Areas and complexity of service.
This role is to focus on the suite of tools used to implement, manage maintenance and manage decommissioning for CRF Health systems. You will support efficiencies by being the technical authority on all aspects of this suite of tools used including OTS (off the shelf), applications and also CRF Health developed applications used by the Applications Specialists. As part of the TSO team you will work with the other team members to clearly identify improvements and efficiencies and agree and plan adoption across the delivery and other service teams as appropriate.
As the Ops System Specialist you will be regarded as the super user, generating reports, and monitoring that the suite of tools are used as expected, consistently through oversight and compliance checks. The role is also responsible for defining and delivering training through to supporting and mentoring the AS community.
You will be responsible for monitoring and documenting the suite of tools; upgrade paths, lifecycle and manage version control and patch management cycles for each application. The principle focus of the team is to introduce auditable consistency across the new builds, without negative impact to existing delivery, and to support this through implementing fully monitored, version controlled management for new service delivery.
You will also support the team where required.
You will be required to document and monitor the effect of the management and to verify the impact across the delivery life cycles. The role will also require relationship management and alignment with all process owners, business partners, technology and compliance.
The ideal candidate needs to possess in-depth Application Specialist product and detailed applications knowledge and expert knowledge of user’s applications, and will provide input to members of the Technical Services teams. A good attention to detail and interest in documentation and automation of logging and reporting is also required.
Our office in Iasi was opened in April 2017 with the first 12 employees arriving after training in Helsinki. We have now grown to over 110 employees with many more roles to be filled in 2018.
This role must be able to both identify inefficiencies, but also work with others who have ideas for process improvements and standardization. This role should be able to discuss the needs and come up with solutions to address these needs.
CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
We have operations in Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.
CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.