AS Technical Lead - Hammersmith, London
This position is for a Technical Lead role within the Technical Support Office (TSO) team to support the functional excellence objective. Its focus lies in: Process, Tools and Governance underpinning the delivery of functional excellence.
This team supports the drive for efficiency through standardisation and improvement of consistent quality by the Application Support (AS) services delivery, in relation to the CRF Health’s phases of delivery and New Product Introduction (NPI).
The TSO is to be the technical authority or Subject Matter Expert and to be the reference point for overseeing uniform practices through implementation of generic templates and standard approaches based on Therapeutic Areas and complexity of service.
The role will focus on implementing efficiencies primarily through Operations and be the lead technical Applications Specialist to support the function of the TSO team. As part of the TSO team you will work with the other team members to clearly identify improvements and efficiencies and agree and plan adoption across the delivery and other service teams. The role is also responsible for defining and delivering training, through to supporting and mentoring the AS community, along with overseeing good coding practice and compliance.
This role will work within the team and across Operations, Product and Service Management (PSM), BA and Health Outcomes teams and other teams as necessary to introduce absolute consistency across the new builds, without negative impact to existing delivery, and to support these teams in implementing this standardised approach for all new work through oversight and compliance checks.
Additionally, this role will be required to document and monitor the effect of the standardisation and to verify the impact across the delivery life cycles. The role will also require relationship management and alignment with all process owners, business partners, technology and compliance.
The ideal candidate needs to possess in-depth product knowledge and expert knowledge of user’s applications, and will provide input to members of the Technical Services teams.
Please click here to view the benefits package offered to those on the CRF Health Payroll.
CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.
We have offices in Finland, Romania, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.
CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.
Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.
Our UK operations are in Hammersmith, London and Sandwich, Kent. Please note that we will be relocating our Hammersmith offices in September 2018 to 12 minutes walk from our current location to Waterfront, Manbre Road, Hammersmith, London W6 9RH
We are an equal opportunities employer. All positions at CRF Health are offered subject to certain conditions which will include your right to work in the United Kingdom, satisfactory references and you not having any criminal convictions (excluding spent convictions) which we consider relevant to your employment.
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