• Process Improvement Leader (Lean Six-Sigma Black Belt) - London based

    Job Locations UK-Hammersmith, London, UK
    Job ID
    Position Type
    Permanent Employee - Full-Time
  • Position Summary

    Lean Six Sigma Black Belt - Hammersmith, W6


    The Lean Black Belt/Continuous Improvement Manager will lead site and cross-functional continuous improvement projects aligned with the Global Operations Strategic Objectives.

    This is a key leadership position to support our Lean Sigma Operational Excellence program, supporting improvement initiatives, reporting directly to the VP, Business Transformation. The role is responsible for building and managing a team of greenbelts and engaging a community of yellow belts that are tasked with guiding the business through wide scale process re-engineering primarily using Lean Management methodologies.


    This position will require an experienced Lean Six Sigma leader with a strong process background, that is able to facilitate and drive change in a fast-paced growth focused environment leveraging his/her strong interpersonal skills. Key to success in this position is the ability to work within the organization at all levels and within all functions, creating value and buy-in as the lead change facilitator for the Lean Six Sigma transformation.


    • Conducting E2E process diagnosis to identify improvement opportunities across the business.
    • Lean Business partner for Line and Senior Management. Providing guidance and support to ensure effective and robust processes that deliver On-time, On Quality, On-Cost improvements for Client projects and services.
    • Project managing the lean six sigma improvement projects using DMAIC and other transformation methodologies. This should include identifying the problem, defining the project objectives, managing project delivery and validating and reporting benefits.
    • Lead, and guide greenbelts to lead, continuous improvement projects across the Operations utilizing a variety of Operational Excellence Principles.
    • Support and mentor Greenbelts and other change champions across the business to ensure activities deliver target benefits on time and on budget.
    • Delivering training to Green Belts and Yellow belts as required – ensuring knowledge transfer.
    • Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship.
    • Acting as a change agent - build and deliver the change management strategy to ensure support and buy-in for improvement projects.
    • Effectively engage with other Improvement Leaders to ensure the consistency of approach across all improvement initiatives.
    • Support the VP Business Transformation to develop and embed a Lean Management System across the broader business.
    • Lead advanced problem solving efforts and develop the capability within the broader team to do so.
    • Supports the work environment with good morale and a strong work ethic.
    • Line Management of the Greenbelts within European locations in Finland and Romania.


    • Minimum of Bachelor’s Degree in either Science, Engineering, Business, IT or equivalent
    • Must be certified as a Lean Six Sigma Black Belt.
    • Pharmaceutical / Life sciences experience would be advantageous.
    • A broad experience of leading transformation / process improvements within a Technology and/or Pharmaceutical domain.
    • Must have at least three years’ experience of business transformation where performance improvement is a business priority.
    • With a strong leadership ability and the desire to drive/lead projects through to completion.
    • Must have good stakeholder and change management skills, capable of building a change management strategy to ensure support and buy-in for improvement projects.
    • Skilled in verbal and written communication and able to inform, influence and persuade at a senior level within the organization.
    • Excellent facilitation skills, with the ability to facilitate workshops, and the ability to drive and motivate teams including Senior Stakeholders.
    • Must be a team oriented person with a “can do” attitude.


    Please click here to view the benefits package offered to those on the CRF Health Payroll. 


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.


    We have offices in Finland, Romania, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.


    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.


    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.


    Our UK operations are in Hammersmith, London and Sandwich, Kent. Please note that we will be relocating our Hammersmith offices in September 2018 to 12 minutes walk from our current location to Waterfront, Manbre Road, Hammersmith, London W6 9RH


    We are an equal opportunities employer. All positions at CRF Health are offered subject to certain conditions which will include your right to work in the United Kingdom, satisfactory references and you not having any criminal convictions (excluding spent convictions) which we consider relevant to your employment.


    CRF Health take GDPR very seriously and your privacy and information is important to us. Although we would like to retain your details on file, so we can understand the history of your interaction and your interest in CRF Health and our opportunities, we also want to be able to consider you for other opportunities as they arise, in coming months and years, we recognise that you may wish to remove some personal information or even have your details deleted from our portal. Should you wish to amend your details, please go in to your personal dashboard (where you were taken when signing in) and make whatever changes, additions or deletions you want, or if you wish to remove entirely, then in the dashboard against your iCIMS account click the "GDPR" button and send in the request. We routinely purge the system.








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