• Vice President of Business Transformation

    Job Locations UK-Hammersmith, London, UK
    Job ID
    Position Type
    Permanent Employee - Full-Time
  • Position Summary



    Essential: Experience of the Life Sciences, or Pharmaceutical sector. Black Belt Lean Six Sigma


    The Vice President of Business Transformation will lead our Business Transformation Office and drive our program of Continuous Improvement.  We are a successful, fast growing organization, leading transformational change in our sector.  As a result of recent growth we need to ensure that our processes are fit for purpose and continue to enable us to be customer-centric in our delivery.


    This individual will be tasked with building out a lean culture across the organization, working across broad and varied stakeholder groups, senior management, and virtual teams to help identify and drive improvements to current and future processes, as well as workflows and systems, with the goal being to create a measured, regular rhythm to the business and foster a culture of continuous improvement.


    This role is a unique and high-profile position within the organization, with an opportunity to create a step change in the way we deliver service to our customers. Working across the business, this individual will partner with business leaders and stakeholders to deliver complex, integrated projects with enterprise-wide impact that cross multiple organizational functions and locations.

    You will have two direct reports, one in the UK and one in the US.


    N.B. We are sourcing in both the UK and the US, this role could be based in either country but your remit will be across all the CRF Health locations.


    Essential: Experience of the Life Sciences, or Pharmaceutical sector. Black Belt Lean Six Sigma





    • Define, develop, and implement a consistent performance measurement program across the organization
    • Identify and analyse issues/obstacles to quality and delivery;
    • Define, implement, direct and continuously improve operational strategies, business plans, goals, core competencies and processes for operations to support overall company objectives
    • Define, develop, and maintain an internal knowledge base of consistent, repeatable best practices around governance and compliance
    • Provide executive visibility to issues, risks, and KPI progress
    • Supports large-scale enterprise-wide projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives.
    • Manages and co-ordinates the CRF Change / Improvement portfolio, ensuring all activities are aligned to the businesses strategic objectives.
    • Consolidates, reports and governs the resulting benefits associated with the change / improvement portfolio, ensuring activities realise the targeted benefit on time and on budget.
    • Supports development of clear case for change, desired outcomes, accurate scope, clear roles and decision-making.
    • Gives advice and counsels leaders without owning the projects themselves in order ensure the steps, tracking and expectations are consistent.
    • Develops and owns the CRF improvement and operational excellence methodology, including suitable performance measurement and governance approaches
    • Leads and develops other members of the Business Transformation Office
    • Builds Operational Excellence capability across the organisational to support sustainable transformation
    • Supports initiative teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes. Surfaces capacity, pacing, resourcing issues and any other red flag issues needing leadership attention. Ensure effective stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
    • Ensure organizational alignment in the design and execution of initiative efforts


    • Bachelor’s degree preferably in Life Sciences or Information Technology
    • 10 years of experience within an organization(s) delivering software and solutions to the Life Sciences, Pharmaceutical, or Clinical Care sectors,
    • Previous experience working in client facing environments is preferred
    • A successful track record of project delivery with a strong focus on the delivery of business benefits in a fast paced growth environment.
    • Understanding of the software development lifecycle and the specification of software products
    • Excellent leadership skills; ability to build, drive and motivate teams and virtual teams to achieve results; ability to influence and inspire action through strong decision-making skills
    • Possess managerial and leader courage; be confident managing risks and making decisions that will likely have a large impact on organization
    • Must possess a high level proficiency of the following skills:
      • Drive results under pressure
      • Excellent writing ability
      • Communication, including listening and public speaking
      • Presentation preparation 
      • Analytics and decision making
      • Time management
      • Formal Six Sigma training/accreditation is required, ideally Lean/Six Sigma Black Belt or Master Blackbelt accreditation.
      • Strong business judgment and ability to multitask and set priorities in a high-paced environment
    • International and domestic travel as required


    Please click here to view the benefits package offered to those on the CRF Health Payroll. 


    CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.


    We have offices in Finland, Romania, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.


    CRF Health creates electronic Clinical Outcome Assessment (eCOA) solutions that are simple, scalable, and effective. From our collaborative, agile design approach to our user-friendly reporting tools, we streamline complex processes and deliver reliable results for superior clinical trial outcomes. We improve patient engagement with intuitive design, support study teams with tailored scientific insights, and secure high-quality data with precision. Above all, we ease the path to approval.


    Our personalized service and unparalleled eCOA expertise helps sponsors bring new medicine to market quickly and cost-effectively, improving lives across the world.


    Our UK operations are in Hammersmith, London and Sandwich, Kent. Please note that we will be relocating our Hammersmith offices in September 2018 to 12 minutes walk from our current location to Waterfront, Manbre Road, Hammersmith, London W6 9RH


    We are an equal opportunities employer. All positions at CRF Health are offered subject to certain conditions which will include your right to work in the United Kingdom, satisfactory references and you not having any criminal convictions (excluding spent convictions) which we consider relevant to your employment.


    CRF Health take GDPR very seriously and your privacy and information is important to us. Although we would like to retain your details on file, so we can understand the history of your interaction and your interest in CRF Health and our opportunities, we also want to be able to consider you for other opportunities as they arise, in coming months and years, we recognise that you may wish to remove some personal information or even have your details deleted from our portal. Should you wish to amend your details, please go in to your personal dashboard (where you were taken when signing in) and make whatever changes, additions or deletions you want, or if you wish to remove entirely, then in the dashboard against your iCIMS account click the "GDPR" button and send in the request. We routinely purge the system.








    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed