• PMO Manager

    Job Locations US-PA-Plymouth Meeting, PA. USA
    Job ID
    Position Type
    Permanent Employee - Full-Time
  • Position Summary

    PMO Manager - Plymouth Meeting, PA, US


    CRF Health is a leading provider of electronic Clinical Outcome Assessment (eCOA) solutions for global clinical trials.  With experience in more than 475 trials, over 100 languages and across 74 countries, CRF Health’s TrialMax eCOA solutions consistently demonstrate the industry’s highest data accuracy, patient and site compliance, and patient retention.


    CRF Health’s TrialMax eCOA solutions improve trial engagement by fitting into the lives of patients and seamlessly integrating into sites to maximize protocol compliance.  The current eCOA solutions include PROs (Patient Reported Outcomes), ObsROs (Observer Reported Outcomes) and ClinROs (Clinician or Rater Reported Outcomes).


    The role will focus on developing, implementing & maintaining high delivery standards in Client Services, with the primary focus being the Project Manager stream.  The exact task level responsibilities of this role will vary depending on the needs of Client Services.  It is a non-billable role.


    Do view the benefits on offer at CRF Health




    Work closely within Operations, and with all other Streams, to develop, implement & maintain high delivery standards in Client Services through some, or all, of the following categories.

    • Be prepared to support other responsibilities as assigned.
    • Project Manager toolbox
    • Identify key areas in Client Services delivery which require standardization
    • Create/update/maintain best practices & processes for achieving high quality standardization in delivery.

    Training & developing of the Project Manager stream

    • Identify training needs & opportunities
    • Create/update/maintain training materials
    • Deliver training materials
    • Mentor Project Coordinators & Project Managers

    Client Service process improvement initiatives

    • Identify process improvement needs.
    • Lead, or be a key team member, in process improvement initiatives in Client Services
    • Develop & ensure adherence to solid change management processes in the execution of process improvement initiatives.


    Reporting, monitoring & analysis

    • Analyzing data, providing metrics and documentation to enhance the quality and effectiveness (including productivity & profitability) of the organization
    • Create routine reports and dashboards to help the business monitor its performance
    • Work with in-house data systems analysts to optimize data management and reporting
    • Share and exchange knowledge across all departments to ensure processes and best practices are fully integrated within the business.


    • Bachelor’s degree preferably in Life Sciences, Business, IT or a minimum of 3 years of pharmaceutical industry experience with a minimum of 3 – 5 years of project management experience, or CRF Health experience for a minimum of 3 years.
    • Must understand the software development lifecycle and the specification of software products.
    • Demonstrate an ability to work in a matrix management environment.
    • Must possess a high level proficiency of the following skills:
      • Drive results under pressure
      • Excellent writing ability
      • Communication, including listening and public speaking
      • Presentation preparation
      • Analytics and decision making
      • Time management
    • International and domestic travel as required.
    • Comfortable with all levels of an organization.
    • Ability to motivate and influence others towards common goals and productivity
    • Delegate with authority, holding others accountable as would with oneself.



    About CRF Health

    Global Leader in eCOA Solutions




    CRF Health is a global leader in eCOA (electronic Clinical Outcome Assessments) solutions for the life sciences industry. eCOA encompasses PROs (Patient Reported Outcomes), ObsROs (Observer Reported Outcomes) and ClinROs (Clinician or Rater Reported Outcomes) with outstanding project management focused on delivering value for our customers.  Committed to driving the change to higher quality outcomes and more efficient paper-free clinical trials through improved patient engagement, our intuitive and patient-focused eCOA technology helps companies bring new medicines to market quickly, safely and more cost-effectively. Our complete eCOA solutions are ideal for home and site-based phase I-IV clinical trials across the world for many therapeutic areas and patient populations.  More information can be found on our website.  


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